Welcome to Mudraboxx. By using our website www.mudraboxx.in you agree to comply with and be legally bound by the following Terms & Conditions. Please read these carefully before using our services.

USAGE POLICY

• The website is owned by VANSHIKA MICRO CREDIT, a company which is incorporated under the provisions of the Companies Act, 2013, bearing corporate identity number (CIN) U74899DL1994PTC057431.
• Your use of our website and services constitutes your acknowledgment and acceptance of these Terms and Conditions in their entirety. Should you disagree with any part of these terms, we respectfully request that you refrain from using our services.

DEFINITIONS

• "LENDER" shall mean non-banking financial company or Banks with whom the Company has tied up for loan sanction, which would sanction, process and grant the Loan to the Customer(s), through the Platform.
• "Company" or "we" or "Mudraboxx" shall mean Social Worth Technologies Private Limited, a company incorporated under the Companies Act, 2013 operating Digital Lender Application Mudraboxx and having its registered office at New Delhi.
• "Customer(s)" or "you" or "End-Users" shall mean any person who accesses, downloads, uses, views the Platform and the Services.
• "Loan" shall mean the loan that you may apply for through the Platform and which is sanctioned and granted by LENDER, subject to the applicable terms and conditions of the Loan Agreement.
• "Loan Agreement" shall mean the loan agreement to be executed between LENDER and the Customer(s) for granting the Loan whether in physical or electronic form as may be applicable from time to time.
• "Online Stores" shall mean Windows Store, Android Google Play, iOS App Store or any other online store or portal where the App will be made available by the Company to the End-Users, from time to time.
• "Outstanding Amount(s)" shall mean the Loan, interests, and charges due and payable by you to LENDER, on respective due date(s).
• "Platform" shall mean the App and the Website collectively.
• "Services" shall mean the services of granting, sanctioning, lending of short-term loans and related activities provided through the Platform.
• "Third Party Platforms" shall mean social networking platforms, such as Facebook, LinkedIn and other similar platforms.
• "User Data" shall mean any data, information, documents, or materials submitted with the Company prior to or during the use of the Services.
• "Website" shall mean, www.mudraboxx.in managed and operated by the Company for the provision of Services.

SERVICES

Through the Services, you may apply for the Loan, subject to the fulfilment of the eligibility criteria laid down. You understand that the Company has been appointed by LENDER to collect, authenticate, track your location, verify and confirm the User Data, documents and details as may be required by LENDER to sanction the Loan. LENDER authorizes the Company to collect the User Data through the mobile application form ("Mobile Application Form") available on the Platform.

During the Application process, you shall be required to share and upload the User Data on the Mobile personal information including but not limited to your name, e-mail address, gender, date of birth, mobile number, passwords for any documents, photograph, mobile phone information, SMS and browsing history, data and login-in credentials of Third Party Platforms, financial information such as bank documents, salary slips, bank statements, PAN card, bank account number, data from Credit Information Companies, data required for Know Your Customer compliances, requirements and other relevant details ("Personal Information").

You agree that the Personal Information shall always be accurate, correct, and complete. As part of the Services, you authorize us to import your details and Personal Information dispersed over Third-Party Platforms. You understand and acknowledge that we may periodically request for updates on such Personal Information and we may receive such updated information from Third Party Platforms.

We collect and use the data accessed through the Central KYC Registry for completing the Know Your Customer process from you in accordance with the Prevention of Anti-Money Laundering Act 2002 and KYC Master Direction 2016. Such collected data shall be used to ascertain your compliance with the specified requirements, including but not limited to Central KYC Registry, UIDAI and other Know Your Customer authentication methods. Hence, you hereby expressly out of your own free will and without any undue influence, coercion, fraud, mistake, or misrepresentation provide your consent to Lenders to use, access, modify, store, download, upload or take any other action in relation to any data stored or accessed through the Central KYC Registry for the same.

All transactions undertaken on your behalf by the Company will be on the basis of your express instructions/consent to get your credit information report from one or more Credit Information Companies as decided by the Company from time to time. Once you verify and upload the User Data and/or other documents and details in the Mobile Application Form, the Company shall process the same. Upon the completion of the document verification by the Company, the Loan may be sanctioned by LENDER to you, subject to fitting eligibility criteria and other conditions set forth by LENDER for sanctioning the Loan.

Thereafter, you are required to fill and upload the ECS/NACH mandate form, Cheque, or any other document as the Company may collect the physical documents including signatures on those documents required for sanctioning and processing the Loan. Upon the collection of documents by the Company, LENDER shall disburse the Loan subject to the terms and conditions of the Loan Agreement.

The sanctioned Loan shall be disbursed as per the mode provided in the Mobile Application Form. You are required to repay the Outstanding Amount(s) to LENDER, on the respective due date(s) mentioned in the Mobile Application Form. Your location ("Track") during the provision of Services, and if you stop, cease, or discontinue to use or avail the Services, through deletion or uninstallation of the Mobile App or otherwise, till the event that your obligations to pay the Outstanding Amount(s) to LENDER exist. Deletion, uninstallation, or discontinuation of our Services shall not release you from the responsibility, obligation, and liability to repay the Outstanding Amount(s).

You understand and acknowledge that you shall be solely responsible for all the activities that occur under your User Account while availing the Services. You undertake that the Company shall not be liable for any damages or disputes arising out of use or misuse of the Services. By usage of the Services, you shall be solely responsible for maintaining the confidentiality of the User Account and for all other related activities under your User Account. The Company reserves the right to accept or reject your registration for the Services without obligation of explanation.

You understand and acknowledge that you are solely responsible for the capability of the electronic devices and the internet connection you choose to run the Platform. The Platform's operation or the Services on your electronic device is subject to availability of hardware, connection, and other features and specifications required from time to time.

You understand and acknowledge that by accepting these Terms, you authorize us to Track, fetch, and use the User Data, including but not limited to your Personal Information, for the purpose of authentication and any updates with regards to your credentials.

“I/We hereby provide my/our consent and hereby authorize the Lending/NBFC Partners of Mudraboxx and its employee, agent, associate to contact me/us through telephonic calls, or SMS on my mobile number or through any other communication mode, to provide me/us transactional information, various loan offer schemes or loan promotional schemes or any other promotional schemes.”

REQUIREMENTS

• The user must be 18 years old and must be competent to enter into a contract under the Indian Contract Act, 1872. Minor or undischarged insolvents are not eligible to use this website.
• If the user is a minor, then the website can cease any membership or refuse to provide access to the website.
• The user must be a human being. No use of ‘bots’ or other automated tools is permitted under this agreement.
• Users must maintain a savings or current bank account in India, denominated in Indian rupees.
• Users must have a PAN number allotted by the Income Tax Department of India.

Your acceptance of these Terms signifies your understanding and acknowledgment of the inherent risks involved in engaging in lending or borrowing activities via our website.

REGISTRATION

• To access certain features and sections of our website, the user needs to register with accurate, complete, and current information.
• Accessing the website as a guest may lead to restricted sections which are only allowed for registered users.
• All registered users must complete the mandatory KYC process as per regulatory requirements. Failure to provide valid documents may result in suspension of services.
• Mudraboxx retains the authority to refuse, suspend, or cancel a user’s registration at its discretion, without prior notice, if such actions are found to contravene our policies or laws.
• No fee is charged for registration.

RESTRICTIONS

You agree not to:

• Use the Platform or the Services for committing fraud, embezzlement, money laundering, or for any unlawful and/or illegal purposes.
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the App.
• Upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, torturous, defamatory, vulgar, obscene, libelous, or otherwise objectionable through the Platform.
• Use the Platform to harm or injure any third party.
• Impersonate any person or entity on the Platform.
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the App.
• Upload, post, email, transmit or otherwise make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary relationships or under nondisclosure agreements).
• Upload, post, email, transmit or otherwise make available on the Platform, any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
• Upload, post, email, transmit or otherwise make available on the Platform, any unsolicited or unauthorized advertising, promotional materials, "junk mail,", "spam", "chain letters,", "pyramid schemes," or any other form of solicitation.
• Disrupt the normal flow of or otherwise act in a manner that negatively affects other user's ability to engage in real-time exchanges.
• Interfere with or disrupt the Platform or servers or networks connected to the Platform, or disobey any requirements, procedures, policies or regulations of networks connected to the Platform.
• Disobey any applicable local, state, national or international laws and any regulations having the force of law.

CONTENT AVAILABLE

You acknowledge that the Company makes no representations or warranties about the material, data, and information, such as data files, text, facts and figures, computer software, code, audio files or other sounds, photographs, videos, or other images (collectively, the "Content") which you may have access to as part of the Services, or through your use of the Platform. Under no circumstances, shall the Company be liable in any way for any Content, including, but not limited to any infringing Content, any errors or omissions in Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted, linked from, or otherwise accessible through or made available via the Platform. The Content on the Platform should not be regarded as an offer, solicitation, invitation, advice or recommendation to buy or sell investments, securities or any other instrument or financial products /schemes of the Company (including its affiliates), unless expressly covered in these terms.

WEBSITE USAGE

• You must be logged into your Mudraboxx account to borrow via the website.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
• Notify us immediately if you suspect any unauthorized access or breach of security.
• By accepting the Terms of Use, Website Users confirm that they have received, read, and agreed to the Loan Agreement to be executed between the Borrower and the Lender, without any objections.
• All content on this website is the property of Mudraboxx and protected by copyright and intellectual property laws. Unauthorized copying, reproduction, distribution, or commercial use of any material is strictly prohibited and may lead to legal action.
• The website can remove any user violating the terms without any notice.

TERMS & CONDITIONS FOR BORROWING

• A Borrower may initiate a loan application through the website and is required to furnish accurate bank account details for repayment obligations.
• The Borrower undertakes to accept the sanctioned loan amount and shall provide any supplementary details requested.
• By availing our services, the Borrower expressly authorizes us to retrieve their credit profile from any authorized Credit Information Bureau in India for the purpose of evaluating financial eligibility.
• Prior to submitting the loan request, the Borrower must record consent by acknowledging the following statement:
  “I hereby grant my absolute consent and authorize VANSHIKA MICRO CREDIT, along with its appointed service providers, to access my personal data for the purpose of obtaining my Credit Information Report and Credit Score from a licensed Credit Information Company.”
• At its exclusive discretion, and based on the Borrower’s financial credentials, Mudraboxx may request the inclusion of a co-applicant or guarantor before processing the loan. Inability to comply with such a requirement shall entitle Mudraboxx to decline the loan application.
• Upon satisfactory execution of documentation and compliance with all disbursement prerequisites, and subject to the Company’s sole authority, the approved loan proceeds will be transferred to the Borrower’s designated account. For consistency and ease of reference, the platform adopts a rounding-down practice in its disbursement computations.

Example: If the final disbursement amount after all charges and fees totals Rs. 5827.69, then the final disbursement amount will be Rs. 5827, with the remaining 0.69 adjusted to the platform.

TERMS & CONDITIONS FOR LENDING

• Lender will have the option to select from multiple borrowers available on the website.
• The Lender agrees to sanction the initial loan within 30 (Thirty) days of the user's registration on the website.
• By using RTGS/NEFT, the registered lender will transfer the lending amount to the Escrow Account after selecting the borrower.
• The Lending Amount will be reflected in the User’s Mudraboxx Account within 4-6 hours after confirmation of transfer to the Escrow Account. Transactions beyond RTGS/NEFT operational hours or on holidays will be actioned on the following working day.
• The lending amount will be credited to the selected borrower’s Mudraboxx account.
• The loan agreement will be signed by The Lender and The Borrower.
• Fees, including a facilitation fee, may be charged by the website, applicable solely when the Lender receives EMIs. Any revisions to these fees will be communicated by Mudraboxx through email, SMS, or app notifications.

INVOICE SETTLEMENT

• The lender will be notified when the amount will be credited in his/her Mudraboxx account. He/she can withdraw funds from the Mudraboxx account to their bank account, and the lender will not get any interest on the money in their Mudraboxx account.
• The repayment by the borrower must be rounded up to the nearest whole number.
  For example – if the amount is ₹7829.4, then the borrower shall pay ₹7830.
• While crediting the lender's account, the amount will be rounded off to two decimals.
  For example – if the amount is ₹630.6359, then the amount credited to the lender's account will be ₹630.63 and the rest ₹0.0059 will be adjusted to the platform.

LOAN INFORMATION

• Interest shall commence accruing to the Lender either five (5) days following the date of investment or from the date of loan disbursement, whichever occurs first.
• Borrowers wishing to close their loan account ahead of schedule may do so by submitting a request via email to [email protected].
• In the event of prepayment after three or more EMI installments have been paid, the Borrower shall be liable to settle the outstanding principal together with accrued interest up to the date of prepayment. If prepayment is made prior to the completion of three EMIs, the Borrower will be required to pay an amount equivalent to three EMI installments (inclusive of principal and interest).
• In cases where the Borrower is unable to meet repayment obligations, they are required to promptly notify the Company by writing to [email protected].
• Such cases of non-repayment may result in the Borrower’s account being classified under the Default category, and the default may be reported to the appropriate Credit Information Bureau.
• A Borrower’s account shall also be categorized as Default if EMI dues remain unpaid for three consecutive months, or under any exceptional circumstances determined at the Company’s discretion.
• Should a Borrower wish to modify the repayment date, such a request may be entertained only under specific circumstances and must be submitted via email to [email protected]. A repayment date may only be revised once within a six-month period, and Mudraboxx reserves the right to decline such requests if deemed ineligible. Additional charges, as applicable, will also be levied.

CLOSING YOUR Mudraboxx ACCOUNT

• Once all your repayment is done, you may close your Mudraboxx account by sending us an email at [email protected].
• We may suspend or permanently terminate any user’s account for misuse, illegal activity, or non-compliance with the Terms & Conditions, Privacy Policy, or applicable regulations.
• Upon termination of your registration, access to your Mudraboxx Account will be revoked. However, this does not release you from your responsibility to repay any borrowed amounts or to receive EMIs for funds you have lent under any Loan Agreement.

PRIVACY AND DATA PROTECTION

• While we acknowledge your concerns about unsolicited communication, please note that we are obligated to send you important notifications. These may reach you via email, postal mail, phone, or SMS and cover key updates regarding your loan or investment journey.

• Upon registering with Mudraboxx, you have the option to opt in for occasional updates. These communications may inform you about new features on the Lending Platform, request your feedback on our services, and introduce offerings you have not explored yet. If you wish to stop receiving these updates, you can adjust your preferences in the 'My Contact Preferences' section after logging into your Mudraboxx Account or email us at [email protected].

ENGAGEMENT WITH CONTENT

While using the website, the User expressly agrees not to disclose, transmit, upload, alter, publish, forward, modify, or distribute any content or information that:

• is unlawful, harmful, defamatory, harassing, abusive, obscene, vulgar, or offensive in nature.
• violates the privacy rights, intellectual property rights, or proprietary rights of any individual, organization, or legal entity.
• copies, reproduces, modifies, distributes, publishes, displays, transmits, or sells any content, design, logo, trademark, or intellectual property of the website without prior written consent from Mudraboxx.
• impersonates any person, institution, or entity, or falsely claims an affiliation with any individual, company, or financial institution.
• has any misleading, false, inaccurate, or fraudulent information, including forged financial documents or identification details.
• contains viruses, malware, spyware, ransomware, corrupted files, or any other software or code intended to disrupt, damage, or limit the performance of the website or any related systems.
• promotes, encourages, or participates in any unlawful, illegal, fraudulent, or harmful activities, including unauthorized financial transactions.
• attempts to gain unauthorized access to any part of the website, user accounts, servers, databases, or networks connected to the website through hacking, password mining, or any other illegitimate means.
• collects, harvests, or attempts to collect personal or financial information of other users without their knowledge and explicit consent.
• shares, broadcasts, or uploads unsolicited or unauthorized advertising, promotional material, spam, phishing content, junk mail, chain letters, or any other form of solicitation.
• posts or disseminates any material containing threats, hate speech, discriminatory content, or content intended to incite violence, religious hatred, or communal disharmony.
• shares or distributes any sexually explicit, obscene, pornographic, or otherwise indecent content on or through the website.
• uses the website or its services for any purpose that violates local, national, or international laws, rules, regulations, or codes of conduct.
• uploads or circulates any content intended to mislead, misinform, or create panic among other users, including fake financial offers or schemes.
• shares or transmits any offensive, disrespectful, or abusive material targeting individuals, groups, communities, or public figures.
• engages in any activity that may damage, impair, overload, or disrupt the website’s infrastructure, services, or servers, including through denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

DISCLAIMER OF WARRANTIES

You expressly understand and agree that:

Your use of the Services and the Platform is at your sole risk. The Services and the Platform are provided on an "as is" and "as available" basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any material downloaded or otherwise obtained through the access or use of the Platform is at your own discretion and risk, and you will be solely responsible for any damage to your computer system, mobile device, or loss of data that results from the download of any such material.

No advice or information, whether verbal or written, obtained by you from the Company, for the Services or through the Platform shall create any warranty not expressly stated in these Terms. The Services are intended for personal, non-commercial use. You shall be solely responsible for the use, misuse, or improper usage of the Services and the Platform.

The Company shall not be liable for any damages accruing out of the use of the Services which have not been expressly stipulated under these Terms. The Company makes no warranty, including any obligation, that: (a) the Contents are and will be complete, exhaustive, accurate, or suitable to your requirements; (b) the Platform or the Services will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Platform or Services will be accurate or reliable.

INDEMNITY

You agree to indemnify and hold the Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of:

(i) your violation of these Terms;
(ii) your violation of any rights of other users of the Platform;
(iii) your use or misuse of the Platform or the Services;
(iv) your violation of applicable laws.

COMPENSATION

By using this website and availing of the services provided by Mudraboxx, the user agrees to fully indemnify, defend, and hold harmless Mudraboxx, its directors, officers, employees, agents, affiliates, service providers, and partners from and against any and all claims, liabilities, losses, damages, costs, expenses, and legal fees arising out of or related to:

• Any violation of these Terms & Conditions or other policies by the user.
• Any unlawful, harmful, defamatory, fraudulent, or unauthorized use of the website or services by the user.
• Any breach of applicable laws, regulations, or third-party rights, including intellectual property rights, by the user.
• Any act of negligence, misrepresentation, or misconduct by the user while accessing or using the website.
• Any transmission of viruses, malware, or harmful code caused by the user’s device or actions.
• Any financial or data-related losses suffered by the institution or third parties as a result of the user’s unauthorized or illegal activities.

This indemnity obligation remains valid even after termination, suspension, or discontinuation of the user’s access to the website or services.

REPORT ABUSE

At Mudraboxx, we are committed to providing a safe, secure, and lawful online environment for all users. If you encounter any content or activity on our website that you believe is objectionable, illegal, abusive, misleading, fraudulent, infringes intellectual property rights, violates privacy, or breaches these Terms & Conditions, you are encouraged to report it to us immediately.

Reports can be submitted via email at [email protected] or through our dedicated grievance redressal form available on the website. All valid reports will be acknowledged and reviewed promptly. If, upon investigation, the reported content or activity is found to violate our policies or legal guidelines, we will take appropriate action — including removal of the content, suspension of the offending account, or reporting to law enforcement agencies if required.

Please note that while we are not responsible for the content hosted on third-party websites linked from our platform, we will investigate any misuse of our brand, name, or resources reported to us and take necessary corrective measures.

We encourage all users to help us maintain a safe and trusted online space by reporting any abuse or suspicious activity they encounter.

FEEDBACKS

At Mudraboxx, we value and welcome feedback from our customers and website users as it helps us continuously improve our services, enhance our digital platforms, and better understand our clients’ needs. We encourage users to share their comments, suggestions, concerns, and experiences related to our financial services, website functionality, and customer support.

Feedback can be submitted through various channels, including our official email at [email protected], via the feedback form on our website, through our helpline number, or by visiting any of our branches. All feedback is reviewed carefully and, where appropriate, will be forwarded to the concerned department for necessary action or service improvement.

While we strive to respond to constructive feedback and complaints promptly, please note that unsolicited suggestions, product ideas, or proposals will be treated as non-confidential and may be used internally without any obligation for compensation, acknowledgment, or acceptance.

We sincerely appreciate your input and remain committed to creating a transparent, safe, and customer-friendly environment.

CONFLICT RESOLUTION

• In the event of any conflict, grievance, or matter arising in connection with these Terms of Use, including questions concerning their interpretation, legitimacy, or implementation, both parties agree to first engage in honest discussions and cooperative consultation to resolve the issue. Such efforts shall continue for a minimum period of fifteen (15) calendar days from the date one party provides formal written notification of the matter. If no mutually acceptable settlement is achieved within this timeframe, either party may issue a written notice declaring the resolution attempts unsuccessful.
• Should these amicable efforts fail, the matter shall be referred to arbitration, with a sole arbitrator to be appointed by the website. The arbitration proceedings shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, and any subsequent amendments thereto. The seat and venue of arbitration shall be Delhi, and the proceedings shall be carried out in the English language. The arbitrator’s decision shall be final, conclusive, and binding upon both parties.

GENERAL PROVISIONS

• Waiver: Failure by Mudraboxx to enforce any right, provision, or remedy under these Terms & Conditions shall not be considered a waiver of that right. No waiver of any breach or default shall be deemed a waiver of any subsequent breach, and all rights and remedies shall remain fully enforceable at all times.
• Notice: All notices and official communications shall be sent via email to [email protected]. Notices will be deemed received upon successful delivery of the email. Users are responsible for keeping their contact details accurate and updated at all times.
• Severability: If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the rest of the agreement. The remaining provisions shall continue to remain valid, enforceable, and in full effect, without being affected in any way.
• Force Majeure: Mudraboxx shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control. This includes events such as natural disasters, war, strikes, riots, government restrictions, power failures, technical breakdowns, or acts of God. Obligations affected by such events will be suspended for the duration of the disruption.
• Assignment: Users may not transfer or assign their rights or obligations under these Terms & Conditions without written consent from Mudraboxx. The institution, however, may assign its rights and obligations to any affiliate or third party without prior notice.

CHANGE

The Company reserves the right to modify, change, substitute, remove, suspend, or update these Terms or any information thereof at any time by posting the updated Terms on the Platform. Such changes shall be effective immediately upon such posting.

Continued use of the Services or the Platform, subsequent to making the changes, shall be deemed to be your acceptance of the revised Terms.

CHOICE OF LAW AND JURISDICTION

This Agreement shall be construed and governed by the laws of India without regard to principles of conflict of laws.

Parties further agree that the courts in Pune, Maharashtra, India shall have exclusive jurisdiction over such disputes.

MISCELLANEOUS

Entire Understanding: These Terms, along with the Loan Agreement, Mobile Application Form, and Privacy Policy, constitute the entire understanding between you and the Company with respect to the Services.

Waiver: The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the availing of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavour to give effect to the Parties' intentions as reflected in the provision, and the other provisions of these Terms shall remain in full force and effect. No other branches to SWTPL.

VIOLATIONS

Please report any violations or grievances with relation to these Terms to the Company.