At Mudraboxx, we strive to provide transparent and reliable financial services. While most of our offerings involve non-refundable processing due to regulatory and operational requirements, we understand that certain situations may warrant a refund. This policy outlines the conditions under which refunds may be considered.
Eligibility for Refund
- Service Not Delivered: If a service or product promised by Mudraboxx has not been provided due to an error on our part.
- Duplicate or Excess Payment: If a customer has made an overpayment or a duplicate transaction by mistake.
- Premature Repayment Error: If a payment is made before the due date unintentionally and does not align with the agreed repayment schedule.
Non-Refundable Charges
- Payments made for non-refundable services, administrative fees, or charges that were clearly communicated and agreed upon prior to the transaction are not eligible for a refund.
- No refunds will be issued for services that have been partially or fully utilized, unless explicitly agreed upon in writing by Mudraboxx.
Refund Process
- Customers must submit a written request for a refund along with supporting documentation (e.g., transaction details, payment proof) to [email protected].
- Once the request is verified and approved, the refund will be initiated to the original mode of payment within 7 business days.
- Mudraboxx reserves the right to decline refund requests that do not meet the above criteria.
Important Notes
- Mudraboxx will never request sensitive banking details such as OTP, PIN, or passwords for processing refunds.
- Any fraudulent claim or misrepresentation will result in rejection of the refund request and may lead to further action.
